La solución de servicio de asistencia de WP todo en uno
TotalDesk es la única solución de asistencia técnica todo en uno para WordPress. Incluyendo un sistema de tickets y notificaciones, chat en vivo, base de conocimiento, informe y módulo de integración, contiene todas las funciones de soporte que necesita. ¡Deshágase de los complementos únicos del servicio de asistencia técnica y obtenga TotalDesk!
Funciones de la mesa de ayuda
- Sistema de boletos
- 3 formas diferentes de entradas nuevas
- Recuperación de la bandeja de entrada
- 2 roles: agente y reportero
- Mi página de entradas
- Establecer valores predeterminados para nuevos boletos
- Establecer estado de ticket propio
- Establecer tipos de boletos personalizados
- Establecer ticket personalizado Proyecto / Sistemas
- Compatibilidad con archivos adjuntos
- Informar a los Agentes en Notificaciones
- Formulario de comentarios HTML WYSIWIG
- Respuestas guardadas
- Sistema de registro/historial
- exportación XLS
- Los reporteros y agentes pueden responder al correo electrónico
- Descripción general del ticket (asignado a, estado en colores)
- Establecer carpeta de archivo de la bandeja de entrada
- Notificaciones
- Notificaciónes de Correo Electrónico
- Notificaciones de escritorio
- Notificaciones de holgura
- Notificar cuando se ha creado un ticket
- Notificar cuando alguien respondió
- Notificar cuando un estado ha cambiado
- Notificar cuando un agente ha sido asignado
- Chat en vivo
- Iniciar un chat con un nuevo asunto (nuevo ticket)
- Ingrese a un chat con una ID de ticket determinada
- Enviar un mensaje (nuevo ticket) cuando no haya ningún agente en línea
- Cada conversación de chat se guardará
- Base de conocimientos
- Crear una pregunta frecuente basada en un ticket
- Agrupar las preguntas frecuentes en temas
- Establecer iconos personalizados para temas
- Búsqueda en vivo de preguntas frecuentes
- Seguimiento de las vistas de preguntas frecuentes
- 3 widgets incorporados
- Pedir preguntas frecuentes por vista/popularidad
- 2 diseños (en caja, lista)
- Informes
- Entradas por agente
- Entradas por estado
- Entradas por tipo
- Boletos Por Sistema
- Entradas por año
- Entradas por mes
- Entradas por año y mes
- integraciones
- WooCommerce
- Envato
- Flojo
- Bien documentado
Compatibilidad
- WordPress 3.8.1+
- PHP 5.4+
- Soporte de WPML
- WooCommerce 3.1
registro de cambios
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1.7.26.1
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- FIX: Admin bar showed for guests
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1.7.26
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- NEW: Added support for our Ultimate Tabs plugin
View post on imgur.com
- NEW: Customers removed admin bar too now
- FIX: Removed the activity dashboard
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1.7.25
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- NEW: Show all FAQs as Accordion
View post on imgur.com
- NEW: Show WooCommerce FAQs as accordion
View post on imgur.com
- NEW: Added autocomplete off to ticket forms
- NEW: User Role FAQ Access
https://imgur.com/a/QsmmUhWc
- NEW: User Role FAQ Topic Access
View post on imgur.com
- FIX: Hidden FAQs show in WooCommerce products
- FIX: Error fixed in IT-Rechtskanzlei plugin
- FIX: Accordion icon not aligned when faq title went over 2 lines
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1.7.24
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- FIX: Ticket reply in backend (comment form) not working
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1.7.23
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- NEW: New field for dynamic FAQ posts widget
Dynamic Title
- NEW: Single ticket rating form
https://postimg.cc/gallery/m77sR7T
- NEW: When both Woo form options are disabled, it will
hide the first box select row
- NEW: Load saved reply in ticket backend
View post on imgur.com
- FIX: Agents did not see own created tickets
- FIX: Flatsome fatal error by setting unset $_POST
- FIX: Added wpautop to new replies mail
- FIX: Comments closed even if option not enabled
- FIX: Security for feedback form
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1.7.22
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- NEW: Default sort order for my tickets on ticket ID DESC
- FIX: Improved Sorting by date and ticket ID in my tickets
- FIX: Single FAQ Schema issue
- FIX: Removed tags from Schema.org data
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1.7.21
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- NEW: Added schema.org support (rich snippet data) to FAQ Archives & Pages
View post on imgur.com
- FIX: get_sites function not available
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1.7.20
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- NEW: Added Gutenberg support for all Post types
- NEW: Added 3 new parameters to faqs shortcode:
accordion
show_faq_icon
faq_columns
View post on imgur.com
- FIX: Removed Databales CDN loading
- FIX: Multisite register roles globally
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1.7.19
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- FIX: Comments not visible when ticket closed
- FIX: Comments not showing in DIVI theme
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1.7.18
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- NEW: Close comments when a ticket is marked as solved / closed
View post on imgur.com
- NEW: Updated all translations
- FIX: Updated font awesome in backend also
- FIX: Data privacy checkbox not removed when deactivated
- FIX: Removed the login URL filter as admins cant login when no page was set
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1.7.17
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- FIX: Font awesome updated to v5
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1.7.16
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- NEW: Dispaly Website URL in ticket frontend
- FIX: product removed after single ticket backend saved
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1.7.15
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- NEW: WooCommerce Order & Product & Envato Item display
in single ticket page
View post on imgur.com
- NEW: Set order subjects yourself
View post on imgur.com
- FIX: Huge performance increase when you used WooCommerce
- FIX: Website URL for woo form fields disabled by default
- FIX: Added wp_kses to message field in checkbox
- FIX: Moved Data privacy checkbox below message field
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1.7.14
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- NEW: Data privacy checkbox for all new ticket forms (GDPR)
View post on imgur.com
- NEW: Updated translation files
- FIX: PHP notices
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1.7.13
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- NEW: Dropped Redux Framework support and added our own framework
Read more here: https://www.welaunch.io/en/2021/01/switching-from-redux-to-our-own-framework
This ensure auto updates & removes all gutenberg stuff
You can delete Redux (if not used somewhere else) afterwards
https://www.welaunch.io/updates/welaunch-framework.zip
View post on imgur.com
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1.7.12
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- NEW: Advanced settings > disable font awesome loading
- FIX: JS / CSS loading when not enabled services
- FIX: From now on all shortcodes will be removed from new tickets
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1.7.11
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- FIX: User creation with empty mail / username
- FIX: Had to drop Slack Integration due to the PHP package is now maintained
Looking for another solution
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1.7.10
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- NEW: Send feedback message + satisfied to agent
View post on imgur.com
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1.7.9
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- NEW: Agents can close tickets in fronted
- FIX: PHP notice in faq post type
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1.7.8
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- NEW: Added time caching for inbox + automatically close tickets
- FIX: Custom fields not showing in single ticket
- FIX: Wrong custom field validation for Envato or Woo
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1.7.7
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- NEW: Big Performance Release
!! MAKE SURE YOU ARE ON LATEST VERSION OF REDUX FRAMEWORK !!
- FIX: Translations updated
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1.7.6
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- FIX: Create ticket "not set"
- FIX: My Tickets title too long did not break
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1.7.5
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- NEW: FAQ topics URL contains parent category in URL now
- NEW: faqs shortcode now can contain multiple categories COMMA separated
- FIX: INBOX PHP fatal error
- FIX: Single FAQ back to did not show correct last FAQ topic
- FIX: CSS issue in Flatsome with widget
- FIX: Margin missing when using fab icon
- FIX: CSS issue with not aligned items
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1.7.4
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- NEW: Custom separate fields for WooCommerce, Simpel & Envato ticket form
- NEW: Show title in faq topics
- NEW: 2 new Options to disable / enable show topic children or categories
- NEW: Hide FAQs if subtopics exists
- NEW: Better flatsome support
- NEW: Multiple new Arguments for faqs shortcode:
topic="",
show_topic_title="false",
show_back_to_parent_topic="false",
content="false",
excerpt="true",
link = 'true',
max_faqs="-1",
show_children = 'false',
hide_faqs_when_subcategories_exists="false",
show_child_categories="true",
columns = $this->get_option('FAQColumns'),
order="ASC",
orderby = 'menu_order',
- FIX: Search icon fix in flatsome
- FIX: Wrong CSS Class for before FAQs
- FIX: Tickets in My Account of WooCommerce could not be submitted
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1.7.3
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- FIX: Mail fetching not working when custom required fields created
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1.7.2
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- FIX: Added array filter for required / optional new fields
Ticket could not be created! not set!
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1.7.1
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- NEW: Agents can create tickets on behalf of customers in the new ticket page:
View post on imgur.com
- NEW: FAQ search also searches in comments: https://imgur.com/a/exeDbm9
- NEW: Cleaned the plugin settings / moved fields
- NEW: WooCommerce FAQ integration now can use excerpt + links. Also columns can be set now:
View post on imgur.com
- NEW: Custom fields will also be exported in Excel file
- NEW: Topics widget can hide / show empty topics and display subcategories
View post on imgur.com
- NEW: Add / Create content before FAQs or Tickets
View post on imgur.com
- FIX: Live Search not working in sidebar when disabled in plugin settings
- FIX: when new ticket got an error, previous filled out fields were gone
- FIX: Live chat could not be started because of custom fields missing
- FIX: Attachment lightbox hidden behind chat
- FIX: Updated POT file
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1.7.0
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- NEW: Custom Ticket Input Fields
You can now create custom text fields (required or optional)
within plugin settings
Example: https://imgur.com/a/nv4CKq0
- FIX: Added required attribute to input fields
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1.6.4
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- NEW: Added support for video uploads when creating new tickets
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1.6.3
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- NEW: Added responsive feature for my tickets table
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1.6.2
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- FIX: Closing div missing in knowledge base shortcode
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1.6.1
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- FIX: Font Awesome not found issue
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1.6.0
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- NEW: Added support for all other attachment types
- NEW: Added security checkes for attachments
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1.5.24
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- FIX: Removed Gutenberg testing code
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1.5.23
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- FIX: Ticket ID placeholder not translateable
- FIX: Update POT files
- FIX: Adding links in ticket comments showed posts / pages search
- FIX: New Ticket message form showed media upload button
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1.5.22
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- FIX: Save custom meta box PHP error
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1.5.21
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- FIX: Users with custom roles saw all tickets in the my tickets page
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1.5.20
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- FIX: Responsive Issues
- FIX: Umlaute not working in username field
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1.5.19
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- FIX: Performance Increase
- FIX: WPML for My Tickets shows other languages
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1.5.18
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- FIX: JS not loaded due to datatables
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1.5.17
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- NEW: Order field for FAQs
- FIX: Renamed Rewrite Slug for saved replies caused post tags to 404
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1.5.16
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- FIX: Attachments not merged
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1.5.15
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- NEW: Moved all CDN loaded JS / CSS into this plugin folder
better for autoptimize plugin
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1.5.14
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- NEW: You can now disable datatables and set a language
Plugin Settings > Tickets > Enable Datatables
- NEW: Attachments in Backend now also open in Lightbox
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1.5.13
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- NEW: Facebook Messenger Support
-> Follow this link > Setting up the Plugin to get the code
https://developers.facebook.com/docs/messenger-platform/discovery/customer-chat-plugin#steps
- NEW: FAQ search now also appears on FAQ topics
- NEW: FAQ search now start at 2 chars, not 3
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1.5.12
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- FIX: FAQ wrong output
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1.5.11
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- NEW: Datatables for the My Tickets page allows:
- Sorting
- Searching
- Entry Limit
- NEW: Reports can now close their own tickets
- NEW: Configure what data you want to show in the My Tickets Table:
- Show Name
- Show Date
- Show Status
- Show System
- Show Type
- NEW: Set FAQ Columns in a Topic Archive
e.g. show 2 faqs next to each other
- INFO: We will no longer develop the Desktop Notification feature (but it stays)
We developed a new plugin Fire Push: https://demos.welaunch.io/fire-push/
- Background Notfications (when browser is closed)
- send...
